Terms Of Service

Alanna Collin Sole Trader

Trading as your Pet Sitter

ABN: 11293122874

Mobile: 0490425488

Email: ourpetstudio@gmail.com

Pet Sitting

It is the clients responsibility to provide any and all food and provisions necessary to carry out the service.
The client must explain all the details related to feeding and housing of their pet(s).
Your sitter offers the following complimentary services with Pet Sitting: bringing in mail and newspapers, putting out and bringing in rubbish bins on the appropriate days, watering plants. This will be discussed during the complimentary Meet & Greet.
Your sitter will administer basic medication but must be fully informed and shown how the medication is to be given.
Your sitter does not accept cheques for payments. All expecting payments are notified to you via invoice.
After due notice, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt.

Public Liability Policy

The client agree to notify your sitter of any concerns within 24 hours of returning home.
Your sitter shall not be held responsible for pets that bite, suffer an accidental death or escape from faulty fencing or inside the home due to faulty screens, doors, etc.
Your sitter shall not be held responsible for fines lives by council, police or other authorities pertaining to animal behaviour and regulations.
Your sitter shall not be held responsible for the retrieval of any missing animal but will do their best to obtain them back into their care.
Your sitter shall not be held responsible for any complications pets may suffer or actions of pets while they are briefly unattended.
Your sitter shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed your sitter to allow outside whilst they are no there. This includes pets with doggie doors and outdoor pets.
Your sitter reserves the right to move an outdoor pet to shelter in the event of extreme temperatures/weather.
The client understands that all pets (where appropriate) must have their veterinarian details on file.
The clients understands that all pets (where appropriate) must be up to date on appropriate flea treatments, vaccinations and medications.
Client agrees to reimburse your sitter for all costs (including, but not limited to, medical care) associated with contracting any ailments while exposed to pet(s).
Your sitter will not sit for acutely ill animals or those will uncontrolled medical conditions. We suggest the pet be boarded with a vet.
The client is responsible for any and all costs associated with any and all emergency visits to a vet plus additional time taken.
Your sitter does not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, legal fees, etc) if clients pet should bite?injure another person or animal.
Your sitter does not diagnose or provide prognoses. Any veterinary/medical concerns will be referred to a veterinarian. However, we will advise when and if we identify a possible problem to the best of our ability.
Your sitter accepts no responsibility for negligence of any kind to home or pet(s) where entry to premises is given to a friend, relative, neighbour or any other party, including but not limited to Real Estate Agents, Cleaners and/or Tradesmen.

Keys and Home Safety

Your sitter makes every effort to pick-up clients house keys at the complimentary Meet & Greet, if this is not possible, keys can be collected on arrival if they are in a safe and hidden spot.
The client will ensure that alarm procedure is fully explained and understood at the time of the Meet & Greet.
However, if for whatever reason the alarm should be tripped, all associated costs are the responsibility of the client.
It is the clients responsibility to ensure their pets will be safe when left at home.
The client must inform the sitter if the premises is under close circuit or direct stream image recording.

Payment and Cancellations

Payment methods acceptable are Visa, Mastercard, Eftpos, Cash & Online.
Invoices are sent out immediately after confirming booking and are not due until 48 hours before booking commences.
Cancellations before 48 hours of booking are 50% refundable.
Cancellations after 48 hours of booking are non-refundable.
Any extensions to the original accomodation period will be paid at the time of extending the stay.
No refunds will be offered for early collections.
Please note that all Public Holidays will incur a 10% surcharge.

I agree to photos of my pet(s) to be used on social media forums such as website, Facebook, Instagram, etc.

I the owner as stated, have read, understand, agree and acknowledge the Terms and Conditions of Our Pet Studio. I agree to the booking cancellation fees and any additional costs that may occur while under Our Pet Studios care. I agree for my dog to mix and socialise with other dogs, and understand the risks involved (unless advised otherwise). I have advised all details which could affect the care by or to my pets. The pets owner remains liable for all costs associated with all damages by or to my pets and Our Pet Studios property. Change of details or booking alterations must be notified in writing.

Privacy Policy

Who We Are

At https://www.ourpetstudio.com/ we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that https://www.ourpetstudio.com/ is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

We take your privacy seriously and take measures to provide all visitors and users of https://www.ourpetstudio.com/ with a safe and secure environment.

Cookies

https://www.ourpetstudio.com/ may set and access https://www.ourpetstudio.com/ cookies on your computer. Cookies are used to provide our system with the basic information to provide the services you are requesting. Cookies can be cleared at any time from your internet browser settings.

Google Analytics

When someone visits https://www.ourpetstudio.com/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website.

Website Comments

When someone visits https://www.ourpetstudio.com/ there may be an ability to submit comments on particular articles or pages. When comments are submitted, you are entitled to use aliases or information that completely hides your identity. When a comment is submitted, the relevant details (name, email, website) that you provide are stored. These details are stored so that we can display your comment back to you, and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.

Third Parties

There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies. We may share your above mentioned data with following third party companies from time to time.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Alanna at ourpetstudio@gmail.com and we will work with you to remove any of your personal data we may have.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy in the future, however, the most current version of the policy will govern our processing of your personal data and will always be available to you.

If we make a change to this policy that, in our sole discretion, is material, we will notify you by an update or email, where possible. By continuing to access or use our services, you agree to be bound to the terms of our Privacy Policy.